What should a DSP do if they are unsure about a policy?

When faced with uncertainty regarding a policy, the most appropriate action for a Direct Support Professional (DSP) is to refer to the organization's written policies. This approach ensures that the DSP is following established guidelines and procedures that are designed to maintain consistency, safety, and compliance within the organization.

The written policies provide clear, authoritative guidance on various matters, helping to clarify the correct procedures to follow in different situations. By consulting these documents, the DSP can obtain accurate information, reduce the likelihood of errors, and uphold the integrity of the service they provide.

Reliance on the organization’s documented policies demonstrates professionalism and accountability. It also helps ensure that all staff members are aligned in their understanding and application of policies, which is critical in a team environment, particularly in sensitive settings like those involving direct support services.

In contrast, making an educated guess could lead to misunderstandings or the implementation of incorrect practices. Consulting a coworker might provide insight, but it does not guarantee accuracy unless that coworker is well-informed about the policy. Ignoring the policy altogether can result in serious consequences, including potential harm to individuals receiving support and failure to adhere to legal or regulatory requirements. Thus, referring to the organization's written policies is the best practice when there is doubt.